Question 1

How are AI usage and server costs billed in AITEZA?

Accepted Answer

In AITEZA, LLM token costs are billed by usage on every plan, including SaaS, and are never included in the licence price. With SaaS, servers are included in the price, while Standard and Enterprise add external server costs based on usage. You can see these costs in euros directly in AITEZA at any time, broken down by person, group and model, and only pay for what your team actually uses, which is why they are not part of the price calculator. Because you choose the models yourself, or let Auto pick a suitable one per message, you balance answer quality and cost. Auto and self-hosted models are available on every plan.

Question 2

How much does the AITEZA Relay add-on cost?

Accepted Answer

The AITEZA Relay add-on is charged per licence and month on all licences of your organisation: 8 € for 1 to 20 licences (minimum 40 €), 7 € for 21 to 100, 6 € for 101 to 200, and an individual quote above 200 licences. The price per licence drops as your total number of licences grows. Shares and guests are unlimited. All prices are plus VAT.

Question 3

Which AITEZA plan is right for more than 200 users?

Accepted Answer

For more than 200 users, we recommend the AITEZA Enterprise plan, because the Standard plan is limited to 200 users. Enterprise offers unlimited users, single sign-on and your own branding, and can run on-premise on your own hardware or in your private cloud. Like Standard, it has a one-off setup fee of 5,000 € and costs 89 € per month for maintenance and updates, plus VAT.

Question 4

What does the AITEZA setup fee include?

Accepted Answer

For the Standard and Enterprise plans, the one-off AITEZA setup fee of 5,000 € covers setting up your environment. Training, data migration and workflows are billed separately by effort, so you only pay for the services you actually need. Maintenance and updates cost 89 € per month. All prices are plus VAT.

Question 5

Are AITEZA prices shown net or including VAT?

Accepted Answer

All AITEZA prices are net, plus statutory VAT. This applies to the licences (SaaS 55 € per user per month plus a 199 € monthly base fee, Standard 30 € and Enterprise 40 € per user per month), the one-off setup fee of 5,000 € and the 89 € monthly fee for maintenance and updates on Standard and Enterprise, and the Relay add-on. Usage-based AI token and server costs, as well as services billed by effort, are also invoiced plus VAT.

	SaaS	Standard	Enterprise
Price per user per month	55 €	30 €	40 €
Monthly fixed costs	199 € Base fee	89 € Maintenance and updates	89 € Maintenance and updates
Setup, one-time	None	5,000 €	5,000 €
Users	unlimited users	up to 200 users	unlimited users
Maintenance and updates by AITEZA	Yes	Yes	Yes
Servers included in the price	Yes	No	No
Your own, separate server environment	No	Yes	Yes
Runs on your own hardware	No	No	Yes
Single sign-on (SSO)	No	No	Yes
Custom branding	No	No	Yes
GDPR compliant	Yes	Yes	Yes
Relay add-on available	Yes	Yes	Yes

Pricing

What does AITEZA cost for your team?

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Frequently asked questions about pricing